Pre-sales Questions

Q. Do you offer unlimited bandwidth?
A. No, it is not possible to offer unlimited bandwidth at all. That would be lying to our customers. Like everybody else, we are required to pay for the amount of bandwidth we consume to our upstream providers. We then in turn pass this fee to our customers in order to provide enough resources to our customers. This also applies to other hosts as well, not just us.

Q. Can I host adult related sites?
A. No, we do not allow adult content.

Q. Do you allow MP3 files? Do you allow streaming of videos?
A. Yes, we have no problem as long as those MP3's and video files are legitimate. Please make sure you select the proper plan which allows it. We suggest a higher bandwidth and space plan because most likely, since you are serving MP3s and videos, they tend to be bigger files and once they are streamed they consume a lot of bandwidth.

Q. How long does it take for my account to be activated?
A. Accounts are usually activated within a 24 hour period or after confirmation of payment.

Q. I don't have a credit card, what other methods of payment is there?
A. We accept online credit card (thru Ikobo), E-gold and Webmoney payments.

Q. Do you offer a money back guarantee?
A. Yes, we offer a 30 day money back guarantee for cause on all hosting service plans. Cause is any demonstrated failure on our part to deliver services purchased. If you can provide us with a reason that we failed to provide the services you purchased from us we will be more than happy to give you a refund.

Q. Are there any setup fees to set up a hosting account?
A. No, we do not charge any setup fees for our hosting plans.

Q. Are there any hidden fees?
A. No, there are no hidden fees. What you see listed on our website is the cost you will be paying. We also do not charge a setup fee.

Q. What if I need to upgrade/downgrade my account plan?
A. You are free to upgrade or downgrade your plan anytime during your stay with us. There are no additional charges for your change of plan. Just contact us.

Q. How do you handle technical support?
A. In the event that you require technical support for your hosting account, you may contact us by filling: support request form

Q. What if I exceed my bandwidth allowance?
A. Your site will be temporarily inaccessible. To avoid this you should inform us that you are willing to pay additional bandwidth fees or upgrade your current plan that will fit your website traffic. For those who exceed their bandwidth allowance, you will be charged $2.00 / 1000 MB (rounded to the next 1000 MB usage).

Q. Do I have to have a domain in order to host with you?
A. Yes, you must register a domain name if you not allready did so, you can register domain name at low price when ordering any of the hosting packages.

Q. What happens if you upgrade plans after I have ordered?
A. If we upgrade plans after you ordered, your account will not be affected. However, upon the renewal of your package or if you order another package, you will be charged the current fee.

Technical Questions

Q. Do you support ASP?
A. No, we do not support ASP.

Q. Do you support ColdFusion?
A. No, we do not support ColdFusion.

Q. Do you support JSP and its servelets?
A. No, we do not support JSP and its servelets.

Q. Do you allow PHP scripts?
A. Yes, we allow PHP scripts.

Q. Do you allow CGI scripts?
A. Yes, we allow CGI Scripts.

Q. Do you support FrontPage extensions?
A. Yes, we support FrontPage 5.0.2.2634 extensions.

Q. What version of perl are you running?
A. Our server runs Perl 5.8.1

Q. What version of PHP are you running?
A. Our server uses PHP 4.3.10

Q. How do I enable SSI in my HTML pages?
A. To take advantage of Server Side Includes(SSI) in your web page, make sure the web page has the extension .SHTML and not .HTML.

Q. Do you support international domains?
A. Yes, we support international domains.

Q. Do you offer Windows based hosting accounts?
A. No, we don't provide Windows based hosting. We support some of the popular Windows technologies, such as Microsoft® FrontPage ® 2000 server extensions, allowing you to publish your site using Microsoft® Frontpage® 2000 client.